# About the Add-on Support category

**URL:** <https://discourse.mozilla.org/t/about-the-add-on-support-category/2165>\
**Category:** Add-on Support\
**Created:** [May 21, 2015, 10:31am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165 "2015-05-21T10:31:22Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![yousef](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/yousef/32/20819_2.png) [@yousef](https://discourse.mozilla.org/u/yousef)\
**Post date:** [May 21, 2015, 10:31am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/1 "2015-05-21T10:31:22Z")

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Need help with an add-on? Ask here!

If you are having difficulty with a specific add-on, please include its name and URL, and also the Firefox version number you are using. (You can find the version number by going to Firefox --\> About Firefox in the menu bar.)

You can email [addons+support@mozilla-community.org](mailto:addons+support@mozilla-community.org) to post to this category.

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**Author:** ![noitidart](https://avatars.discourse-cdn.com/v4/letter/n/9f8e36/32.png) [@noitidart](https://discourse.mozilla.org/u/noitidart)\
**Post date:** [June 27, 2015, 9:45am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/2 "2015-06-27T09:45:33Z")

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So like if I can’t figure out how to use any addon I can ask here? Like for example, how to disable “x” feature of addon “y”? Just verifying the scope of this.

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**Author:** ![thailend1935](https://avatars.discourse-cdn.com/v4/letter/t/a88e4f/32.png) [@thailend1935](https://discourse.mozilla.org/u/thailend1935)\
**Post date:** [January 2, 2016, 1:38am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/3 "2016-01-02T01:38:06Z")

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If this isn’t the right forum, please direct me. I can’t find a Sling Player for Firefox add-ons. I have no trouble downloading it for Chrome, but I use Firefox for 95% of my internet actions.

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**Author:** ![the.ancient.one](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/the.ancient.one/32/21643_2.png) [@the.ancient.one](https://discourse.mozilla.org/u/the.ancient.one)\
**Post date:** [January 23, 2017, 1:31am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/4 "2017-01-23T01:31:21Z")

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auto downloader for youtube is there one where you don’t have to sit there and watch it

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**Author:** ![mray91068](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@mray91068](https://discourse.mozilla.org/u/mray91068)\
**Post date:** [March 29, 2017, 7:42pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/5 "2017-03-29T19:42:06Z")

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Hi,  
Anyone can easily download Youtube video and watch it offline. check EN Video Downloader.  
For any help get in touch with me.

[Web Designer](http://www.prakashsecurityservices.com/security-guard-mumbai.html)

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**Author:** ![jasonsingerling](https://avatars.discourse-cdn.com/v4/letter/j/848f3c/32.png) [@jasonsingerling](https://discourse.mozilla.org/u/jasonsingerling)\
**Post date:** [November 9, 2017, 3:56pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/7 "2017-11-09T15:56:42Z")

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I wanted to download adblock plus but it says connection failed. If connection is problem on my end then I would not be on the internet. I wish I could have adblock plus right now so I don’t put up with those ads.

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**Author:** ![Mary\_Starr](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@Mary\_Starr](https://discourse.mozilla.org/u/Mary_Starr)\
**Post date:** [November 12, 2017, 2:41am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/8 "2017-11-12T02:41:50Z")

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can no longer play minecraft because I can’t get JAVA to update. HAVE you thought about making a fix for that ISSUE!!!

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**Author:** ![Max\_Ryden](https://avatars.discourse-cdn.com/v4/letter/m/7993a0/32.png) [@Max\_Ryden](https://discourse.mozilla.org/u/Max_Ryden)\
**Post date:** [November 24, 2017, 6:59pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/9 "2017-11-24T18:59:19Z")

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I can no longer use Flash Got - which IMHO is THE BEST Flash media download program. Can anybody recommend another good one that integrates with iGetter (which is ALSO not compatible, but has a work-around that I haven’t tried yet)?

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**Author:** ![marcus69](https://avatars.discourse-cdn.com/v4/letter/m/e9a140/32.png) [@marcus69](https://discourse.mozilla.org/u/marcus69)\
**Post date:** [November 25, 2017, 6:58am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/10 "2017-11-25T06:58:53Z")

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Hi can you please enable either yourselves or allow others to enable a multirow bookmarks manager again…seems very strange that you have removed this capability. The reason so many of us use your product is because you do things different from google or microshaft. Now you seem to be trying to copy what they do…sounds like Samsung Vs Apple all over again.  
I would say that the changes to Firefox with the introduction of Quantum may even end up causing me to find a new web browser. I am sure i am not the only one feeling very frustrated. Normally i would not care so much about a product…but when you find something good and it turns bad in such a short time…you get abit worried. Looking at all the others with issues makes me ask the question…Did you bring out Quantum too fast…?

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**Author:** ![goldenpestuae1](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/goldenpestuae1/32/18116_2.png) [@goldenpestuae1](https://discourse.mozilla.org/u/goldenpestuae1)\
**Post date:** [December 28, 2017, 9:34am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/11 "2017-12-28T09:34:45Z")

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hello dear .i am using mozilla fire fox to surf the web and need an url shortener  
can you help me  
Regards  
[www.goldenpestuae.com](http://www.goldenpestuae.com)

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**Author:** ![rch427](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@rch427](https://discourse.mozilla.org/u/rch427)\
**Post date:** [March 18, 2018, 3:18am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/12 "2018-03-18T03:18:05Z")

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What happened to my Session Manager saved sessions? I was just forced to “update” my FF from 56 to 57, and now my Session Manager folder is nowhere to be found.  
This had better just be some kind of glitch…

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**Author:** ![Tripjhon](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/tripjhon/32/31094_2.png) [@Tripjhon](https://discourse.mozilla.org/u/Tripjhon)\
**Post date:** [March 25, 2018, 8:38am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/13 "2018-03-25T08:38:55Z")

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Hey i am using chroome and have lot of extension on it .The extension have made the browser slow .Now want to switch to mozilla .i want to know, if you are having grammarly in your kitty  
Regards

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**Author:** ![rh1cm2](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rh1cm2](https://discourse.mozilla.org/u/rh1cm2)\
**Post date:** [March 26, 2018, 1:25am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/14 "2018-03-26T01:25:15Z")

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How can I use a Legacy Extension that 57.0 doesn’t support and if not what older Versions of Firefox will support it?

Thanks, rh1cm2

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**Author:** ![sebbieshores](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sebbieshores](https://discourse.mozilla.org/u/sebbieshores)\
**Post date:** [April 29, 2018, 3:59pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/15 "2018-04-29T15:59:10Z")

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NONE of all the great addson work any more in this horrible horrible version of Firefox and I have repeatedly tried setting the new Firefox to accept cookies but numerous websites still insist this Firefox does’t accept cookies it’s a complete nightmare and I’ve had to switch mostly to Brave when I’ve always been loyal to Firefox until this HORRIBLE new rubbish version.

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**Author:** ![jscher2000](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/jscher2000/32/28202_2.png) [@jscher2000](https://discourse.mozilla.org/u/jscher2000)\
**Post date:** [April 29, 2018, 4:56pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/16 "2018-04-29T16:56:59Z")

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> [@](#):
>
> NONE of all the great addson work any more in this horrible horrible version of Firefox

Hi sebbieshores, do you want help finding replacements for the extension features you miss (as much as possible with WebExtensions + custom css files), or have you given up?

> [@](#):
>
> I have repeatedly tried setting the new Firefox to accept cookies but numerous websites still insist this Firefox does’t accept cookies

This should not occur with default settings. However, it can be affected by the Tracking Protection feature (on by default in private windows) or a variety of add-ons. This would be a better topic for Mozilla Support: [https://support.mozilla.org/](https://support.mozilla.org/)

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**Author:** ![smittysouthernbbq](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@smittysouthernbbq](https://discourse.mozilla.org/u/smittysouthernbbq)\
**Post date:** [May 4, 2019, 3:01am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/17 "2019-05-04T03:01:26Z")

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Why is lastpass add-on not working?

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**Author:** ![alloura3](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@alloura3](https://discourse.mozilla.org/u/alloura3)\
**Post date:** [May 4, 2019, 4:31am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/18 "2019-05-04T04:31:24Z")

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Why is the add-ons for themes not working??? Every single add on theme keeps telling me “Download failed. Please check your connection.”… What the hell is going on… I am on the damn internet. Not a happy customer.

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**Author:** ![caitlin](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/caitlin/32/6091_2.png) [@caitlin](https://discourse.mozilla.org/u/caitlin)\
**Post date:** [May 10, 2019, 1:30pm UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/19 "2019-05-10T13:30:24Z")

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Hey @alloura3, sorry for the late response. This happened because a [security certificate expired in Firefox](https://blog.mozilla.org/blog/2019/05/09/what-we-do-when-things-go-wrong/). We are really sorry for the inconvenience. ☹

Have you upgraded to the latest dot release? That should get your themes back up and running.

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**Author:** ![alloura3](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@alloura3](https://discourse.mozilla.org/u/alloura3)\
**Post date:** [May 11, 2019, 12:31am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/20 "2019-05-11T00:31:08Z")

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Seriously??? and you guys didn’t see this ahead of time??? smh…

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**Author:** ![grahamperrin](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/grahamperrin/32/17266_2.png) [@grahamperrin](https://discourse.mozilla.org/u/grahamperrin)\
**Post date:** [January 1, 2020, 8:19am UTC](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165/24 "2020-01-01T08:19:20Z")

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> [@noitidart](#):
>
> … ask here? …

Not quite.

This topic is to discuss the _categorisation_.

* * *

For support: click the **Add-on support** button at the head of the page – leading to [Add-on Support - Mozilla Discourse](https://discourse.mozilla.org/c/add-ons/add-on-support/111)

[Next page](https://discourse.mozilla.org/t/about-the-add-on-support-category/2165.md?page=2)