# How can I restore my account on addons.mozilla.org?

**URL:** <https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728>\
**Category:** addons.mozilla.org\
**Created:** [September 7, 2016, 11:11am UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728 "2016-09-07T11:11:08Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![e.johnik](https://avatars.discourse-cdn.com/v4/letter/e/c0e974/32.png) [@e.johnik](https://discourse.mozilla.org/u/e.johnik)\
**Post date:** [September 7, 2016, 11:11am UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/1 "2016-09-07T11:11:09Z")

</div>

Hello, I don’t know why, but my account (it as created many years ago on [addons.mozilla.org](http://addons.mozilla.org)) with all my collections and reviews now is unaccessible without any reason. I can’t restore password because system tells me that my email address in unknown.

I can login only via my Firefox sync acc, and not with my [addons.mozilla.org](http://addons.mozilla.org) account.

Thank you.

---

<div class="post-metadata">

**Author:** ![jorgev](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@jorgev](https://discourse.mozilla.org/u/jorgev)\
**Post date:** [September 13, 2016, 4:17pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/2 "2016-09-13T16:17:13Z")

</div>

Please email amo-admins AT mozilla DOT org with the details.

---

<div class="post-metadata">

**Author:** ![RoboMister](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@RoboMister](https://discourse.mozilla.org/u/RoboMister)\
**Post date:** [September 15, 2016, 6:22am UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/3 "2016-09-15T06:22:05Z")

</div>

im having the same problem, except in my case as a developer on AMO, it means i can no longer update my extensions etc. whatever change has been made on AMO has not been communicated very well, to suddenly not be able to login like that is quite a shock.

i did see a message saying they were migrating to a new login system on the login page for quite a while, though when i attempted the migration process it didnt work for me, so i just kept on using the same old login system. If the old login system has now been turned off, there should at least be some kind of error message saying, “you need to migrate your login now” rather than just saying “unknown account”, its all rather jarring. I hope this can be rectified soon.

I also noticed that there was a period when logins were disabled on AMO yesterday, due to server maintenance, i guess the maintenance has either introduced a bug where the old login system has been switched off, just a general bug where all logins are broken, or just a badly thought out migration process.

---

<div class="post-metadata">

**Author:** ![mstriemer](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/mstriemer/32/20503_2.png) [@mstriemer](https://discourse.mozilla.org/u/mstriemer)\
**Post date:** [October 18, 2016, 5:40pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/4 "2016-10-18T17:40:04Z")

</div>

Is this the error you’re seeing?

 ![](https://us1.discourse-cdn.com/flex001/uploads/mozilla/original/2X/7/746bc54596e4deff020a27909a9cc03bc2085b19.png)

If it is this means that there is no existing Firefox Account with that email address, but it does not mean that your Add-ons account is disabled.

If you are using the same email address that you used on Add-ons you can click “Sign up” and once the registration process is complete you will be logged into your existing Add-ons account.

Email address and password logins on the Add-ons site are now disabled. You can recover your old account by logging in with a Firefox Account with the same email address as I suggested above otherwise logging in with a Firefox Account that does not match an email address in our database will create a new account.

---

<div class="post-metadata">

**Author:** ![larashots](https://avatars.discourse-cdn.com/v4/letter/l/e68b1a/32.png) [@larashots](https://discourse.mozilla.org/u/larashots)\
**Post date:** [July 10, 2017, 7:24am UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/5 "2017-07-10T07:24:45Z")

</div>

mstriemer, I created an account here just to thank you. **: )** I’m also leaving this note for others who may be looking for a solution: it still works as of July 2017!

My old account just passed the 10-year mark, so I’m happy it was retrievable. Thanks again!

---

<div class="post-metadata">

**Author:** ![datruche](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/datruche/32/30844_2.png) [@datruche](https://discourse.mozilla.org/u/datruche)\
**Post date:** [August 3, 2017, 4:12pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/6 "2017-08-03T16:12:03Z")

</div>

+1 many thanks to you mstriemer for sharing your findings!

---

<div class="post-metadata">

**Author:** ![fauxtronic](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/fauxtronic/32/30767_2.png) [@fauxtronic](https://discourse.mozilla.org/u/fauxtronic)\
**Post date:** [January 5, 2018, 1:11am UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/7 "2018-01-05T01:11:43Z")

</div>

I’m having exactly the same problem.

> If you are using the same email address that you used on Add-ons you can click “Sign up” and once the registration process is complete you will be logged into your existing Add-ons account.

I tried this but it didn’t work for me. It just created a new account at Firefox add-ons.

I can even access my original username URL ([this is it](https://addons.mozilla.org/en-GB/firefox/user/fauxtronic/)) but it won’t let me recover my account details. I’m coming back to Firefox after eight years with Chrome so it’s very frustrating that something’s been changed causing me to lose my username.

---

<div class="post-metadata">

**Author:** ![mstriemer](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/mstriemer/32/20503_2.png) [@mstriemer](https://discourse.mozilla.org/u/mstriemer)\
**Post date:** [January 5, 2018, 3:46pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/8 "2018-01-05T15:46:44Z")

</div>

I sent an email to the address associated with that account. If you sign up using that address you should be able to recover the account.

---

<div class="post-metadata">

**Author:** ![fauxtronic](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/fauxtronic/32/30767_2.png) [@fauxtronic](https://discourse.mozilla.org/u/fauxtronic)\
**Post date:** [January 5, 2018, 5:45pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/9 "2018-01-05T17:45:15Z")

</div>

Thank you so much Mark. Problem is resolved. 🙂

---

<div class="post-metadata">

**Author:** ![Sequere](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@Sequere](https://discourse.mozilla.org/u/Sequere)\
**Post date:** [March 17, 2018, 7:55pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/11 "2018-03-17T19:55:28Z")

</div>

[quote=“Sequere, post:10, topic:10728, full:true”]  
Hi Mark, any chance it still works in March 2018?

Signing up with the same email did not work for me… my addons are there (but I can’t access/edit them) and my profile seems to be gone.  
one of the addons: [https://addons.mozilla.org/en-US/firefox/addon/science-sequereeu/](https://addons.mozilla.org/en-US/firefox/addon/science-sequereeu/)

---

<div class="post-metadata">

**Author:** ![jorgev](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@jorgev](https://discourse.mozilla.org/u/jorgev)\
**Post date:** [March 27, 2018, 11:22pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/12 "2018-03-27T23:22:29Z")

</div>

You can email amo-admins AT mozilla DOT org for help with your account.

---

<div class="post-metadata">

**Author:** ![samiiroosi63](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/samiiroosi63/32/74929_2.png) [@samiiroosi63](https://discourse.mozilla.org/u/samiiroosi63)\
**Post date:** [September 23, 2025, 10:36pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/14 "2025-09-23T22:36:29Z")

</div>

Hi Mark, any chance it still works in March 2018?

Signing up with the same email did not work for me… my addons are there (but I can’t access/edit them) and my profile seems to be gone.  
one of the addons: [https://addons.mozilla.org/en-US/firefox/addon/science-sequereeu/](https://addons.mozilla.org/en-US/firefox/addon/science-sequereeu/)

---

<div class="post-metadata">

**Author:** ![dotproto](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/dotproto/32/62957_2.png) [@dotproto](https://discourse.mozilla.org/u/dotproto)\
**Post date:** [September 26, 2025, 3:32pm UTC](https://discourse.mozilla.org/t/how-can-i-restore-my-account-on-addons-mozilla-org/10728/15 "2025-09-26T15:32:05Z")

</div>

@samiiroosi63, looks like you’ve resurrected quite an old thread. In the future, it would be best if you create a new thread and link to the old discussion.

Creating a new account with the same email address should work. When did you originally create your AMO account?

Can you clarify what you mean by “my addons are there (but I can’t access/edit them)”. Are you seeing the add-ons in AMO’s [developer hub](https://addons.mozilla.org/developers/addons)? Screenshots might help make what you’re seeing easier to understand.

Was this a Firefox add-on or a Thunderbird add-on? They both used to be hosted in AMO, but Thunderbird add-ons have split out to a separate site.

I found [https://addons.thunderbird.net/En-US/android/addon/science-sequereeu/](https://addons.thunderbird.net/En-US/android/addon/science-sequereeu/) in a Google search. If that’s not your add-on, can you share your add-on’s ID?