# I have published an add-on recently, but active users are not shown

**URL:** <https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382>\
**Category:** addons.mozilla.org\
**Created:** [November 14, 2018, 7:01am UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382 "2018-11-14T07:01:31Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Divya](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Divya](https://discourse.mozilla.org/u/Divya)\
**Post date:** [November 14, 2018, 7:01am UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/1 "2018-11-14T07:01:31Z")

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I have published an add-on 10 days ago. Every day evening the stats page is updated and I am able to see the downloads and active users as well, but in my extension page user count is not displayed . It’s showing as 'No Users

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**Author:** ![jscher2000](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/jscher2000/32/28202_2.png) [@jscher2000](https://discourse.mozilla.org/u/jscher2000)\
**Post date:** [November 14, 2018, 5:22pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/2 "2018-11-14T17:22:13Z")

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I was just about to post the same thing. This seems to be a change from how it worked earlier in October when even 1 active user could show up quickly.

OK - Posted 10/27 (GMT) – 1 active user (1-2 Firefoxes are pinging for updates):  
[https://addons.mozilla.org/firefox/addon/move-active-tab-to-last/statistics/](https://addons.mozilla.org/firefox/addon/move-active-tab-to-last/statistics/)

BROKEN - Posted 11/1 (GMT) – 0 active users (2-5 Firefoxes are pinging for updates):  
[https://addons.mozilla.org/firefox/addon/content-type-fixer/statistics/](https://addons.mozilla.org/firefox/addon/content-type-fixer/statistics/)

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**Author:** ![freaktechnik](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/freaktechnik/32/37766_2.png) [@freaktechnik](https://discourse.mozilla.org/u/freaktechnik)\
**Post date:** [November 14, 2018, 6:26pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/3 "2018-11-14T18:26:52Z")

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This sounds like [https://github.com/mozilla/addons/issues/510](https://github.com/mozilla/addons/issues/510) unless you also have it occurring for more than a couple days in the stats in a row.

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**Author:** ![jscher2000](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/jscher2000/32/28202_2.png) [@jscher2000](https://discourse.mozilla.org/u/jscher2000)\
**Post date:** [November 14, 2018, 8:22pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/4 "2018-11-14T20:22:10Z")

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> [@freaktechnik](#):
>
> This sounds like [Ongoing Reports of Daily Statistics showing Zero · Issue #510 · mozilla/addons · GitHub](https://github.com/mozilla/addons/issues/510) unless you also have it occurring for more than a couple days in the stats in a row.

There is something strange that occurs with the previous day’s stats. Sometimes it shows a value earlier than expected, and sometimes it shows 0 for most of the next day, and then it’s fixed the day after. ?? I think that is the issue on file, and this is something different.

For the second extension, the [stats page](https://addons.mozilla.org/firefox/addon/content-type-fixer/statistics/) graphs and tables show a positive number of daily users ranging from 1 to 5 for Nov. 1-12, but the **summary stat** is “0 Average Daily Users” and on [the extension’s main page](https://addons.mozilla.org/firefox/addon/content-type-fixer/) on the right side, **No Users**. This has been true since the extension was posted.

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<div class="post-metadata">

**Author:** ![freaktechnik](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/freaktechnik/32/37766_2.png) [@freaktechnik](https://discourse.mozilla.org/u/freaktechnik)\
**Post date:** [November 14, 2018, 8:26pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/5 "2018-11-14T20:26:46Z")

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> [@jscher2000](#):
>
> There is something strange that occurs with the previous day’s stats. Sometimes it shows a value earlier than expected, and sometimes it shows 0 for most of the next day, and then it’s fixed the day after. ?? I think that is the issue on file, and this is something different

No, stats generation usually takes at least 24 hours and that’s not the linked issue. The linked issue is that occasionally the stats will say there are 0 users of the extension on a day.

But from your explanation this is not what you are experiencing, the issue is with the average number that is not accurate.

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**Author:** ![jscher2000](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/jscher2000/32/28202_2.png) [@jscher2000](https://discourse.mozilla.org/u/jscher2000)\
**Post date:** [November 14, 2018, 9:35pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/6 "2018-11-14T21:35:48Z")

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I used this query

[https://addons.mozilla.org/api/v4/addons/search/?type=extension&app=firefox&sort=created,users&page\_size=50](https://addons.mozilla.org/api/v4/addons/search/?type=extension&app=firefox&sort=created,users&page_size=50)

to start checking backwards until I found an extension with average daily users.

_In the JSON viewer, I clicked Raw and then ran this in the console to extract the list:_

```auto
var resp = JSON.parse(document.querySelector('#rawdata-panel pre').textContent); var exts = resp.results; for (var i=0; i<exts.length; i++){ if(exts[i].average_daily_users > 0) console.log('"' + exts[i].name[Object.keys(exts[i].name)[0]] + '" created ' + exts[i].created + ' has ' + exts[i].average_daily_users + ' average daily users ' + exts[i].url);}

```

If there were no results, I switched back to the JSON view and used the Next link to continue the process.

These were the three most recently created extensions with more than 0 average daily users.

“URL Incrementer” created 2018-11-01 **T03:41:10Z** has 2 average daily users [https://addons.mozilla.org/en-US/firefox/addon/url-incrementer/](https://addons.mozilla.org/en-US/firefox/addon/url-incrementer/)

“A Photographic Start - New Tab Page” created 2018-11-01 **T03:41:06Z** has 1 average daily users [https://addons.mozilla.org/en-US/firefox/addon/a-photographic-start/](https://addons.mozilla.org/en-US/firefox/addon/a-photographic-start/)

“SelectCode for [htmlforum.io](http://htmlforum.io)” created 2018-10-31T12:47:44Z has 1 average daily users [https://addons.mozilla.org/en-US/firefox/addon/selectcode-for-htmlforum-io/](https://addons.mozilla.org/en-US/firefox/addon/selectcode-for-htmlforum-io/)

_For reference:_  
_“Content-Type Fixer” created 2018-11-01 **T04:49:54Z** has 0 average daily users_

Looking at extensions with public stats, this one shows a very large number of update pings but still “No Users” on the extension’s font page:

[https://addons.mozilla.org/firefox/addon/chromeshack/statistics/](https://addons.mozilla.org/firefox/addon/chromeshack/statistics/)

So **something** seems to have occurred around the beginning of the month.

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<div class="post-metadata">

**Author:** ![jorgev](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@jorgev](https://discourse.mozilla.org/u/jorgev)\
**Post date:** [November 14, 2018, 11:32pm UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/7 "2018-11-14T23:32:03Z")

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It’s probably this issue, which should be corrected soon [https://github.com/mozilla/addons-server/issues/9987](https://github.com/mozilla/addons-server/issues/9987)

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<div class="post-metadata">

**Author:** ![Divya](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Divya](https://discourse.mozilla.org/u/Divya)\
**Post date:** [November 16, 2018, 8:01am UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/8 "2018-11-16T08:01:43Z")

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The stats page is updated every 24 hours. As per the stats page my extension has 600 active weekly users. But my main page shows as ‘No Users’ .

It’s almost 2weeks I have posted the extension, from day1 to till date it’s always ‘No Users’ on the main page though the data on the stats page is updated.

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<div class="post-metadata">

**Author:** ![jscher2000](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/jscher2000/32/28202_2.png) [@jscher2000](https://discourse.mozilla.org/u/jscher2000)\
**Post date:** [November 17, 2018, 12:35am UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/9 "2018-11-17T00:35:39Z")

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Hi Divya, this should be fixed as of earlier today. Could you check again?

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<div class="post-metadata">

**Author:** ![Divya](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Divya](https://discourse.mozilla.org/u/Divya)\
**Post date:** [November 17, 2018, 2:16am UTC](https://discourse.mozilla.org/t/i-have-published-an-add-on-recently-but-active-users-are-not-shown/33382/10 "2018-11-17T02:16:18Z")

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Yeah it’s fixed. Thank you.

Now as the issue is fixed, will the active users count on the main page be updated everyday?