MozPizza Hackathon SUMO Brazil 2016


(Geraldo Barros) #1

Hi Reps and Council,

Our event was a success and we are now presenting our feedback about results with relevant links:

Metric #1: Articles in knowledge base located / reviewed.
Goal #1: 100%
Actual outcome #1: 100%
https://drive.google.com/open?id=0B6jT2VO1gR7gLVRJdUtTMzZwekE
https://drive.google.com/open?id=0B6jT2VO1gR7gamJ0YVZBbEwyNjg
https://drive.google.com/open?id=0B6jT2VO1gR7gNzFpN19pOFJYQkE

Metric #2: Questions in support forum about Firefox responded.
Goal #2: 100%
Actual outcome #2: 100%
https://drive.google.com/open?id=0B6jT2VO1gR7gRHpZSHo4WW1CY1E

Metric #3: Questions in support forum about Thunderbird responded.
Goal #3: 100%
Actual outcome #3: 100%
https://drive.google.com/open?id=0B6jT2VO1gR7gR2wxNi1YVnhGZUk

Metric #4: Questions in Sprinklr responded.
Goal #4: 100%
Actual outcome #4: 100%
https://drive.google.com/open?id=0B6jMuPmd1XLwZmYyRU4zbEpIT00

Metric #5: Questions/comments in AoA responded.
Goal #5: 100%
Actual outcome #5: 100%

Links
Screenshot Mozilla Support Metrics: https://goo.gl/sDlEvf
Blogpost feedback: https://goo.gl/26aD5N
Hashtag + Photos: https://twitter.com/hashtag/mozpizzasumobr | https://goo.gl/k6cXXp

Looking ahead with the success of the support team!

Cheers,
Geraldo Barros


(Michał Dziewoński) #2

I think this has been a great example that we should copy across as many local communities as possible. Pizza for everyone! :slight_smile: