# My Dashlane extension disappeared

**URL:** <https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087>\
**Category:** Add-on Support\
**Created:** [May 8, 2019, 3:54pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087 "2019-05-08T15:54:39Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Willyeye957](https://avatars.discourse-cdn.com/v4/letter/w/ce73a5/32.png) [@Willyeye957](https://discourse.mozilla.org/u/Willyeye957)\
**Post date:** [May 8, 2019, 3:54pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/1 "2019-05-08T15:54:39Z")

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I have an extension called Dashlane where all of my passwords are stored. It stopped working the other day. I looked for a fix, and it told me to remove the old extension from FF and then just add a new updated version  
of Dashlane. I can’t seem to get Dashlane to show up anywhere in my FF addons in order to enable it. How can I get Dashlane back on my FF browser. I don’t want to have to switch all of my bookmarks to Chrome. Is there anything I can do?

Willyeye957

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**Author:** ![freaktechnik](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/freaktechnik/32/37766_2.png) [@freaktechnik](https://discourse.mozilla.org/u/freaktechnik)\
**Post date:** [May 8, 2019, 4:03pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/2 "2019-05-08T16:03:42Z")

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This sounds a lot like

> [@Dashlane uninstalede by firefox](https://discourse.mozilla.org/t/dashlane-uninstalede-by-firefox/40014/7):
>
> Hi , See below the resolved case from Dashlane. Hello, Thank you for reaching Dashlane Customer Support. My name is Don and I’m happy to assist you. We’re sorry to hear that you encountered an issue with Dashlane extension not working with your Firefox browser. We received some reports of a similar case and it appears that Firefox encountered an issue with the previous update they released. They have already applied a fix on the new update to the Firefox browser. To do this, please follow t…

Which essentially the same as what most posts are about here in the past couple days.

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**Author:** ![Willyeye957](https://avatars.discourse-cdn.com/v4/letter/w/ce73a5/32.png) [@Willyeye957](https://discourse.mozilla.org/u/Willyeye957)\
**Post date:** [May 8, 2019, 5:03pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/3 "2019-05-08T17:03:39Z")

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Thank you so much. I clicked on your “here” link and downloaded Dashlane and it seems to be working again.

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**Author:** ![s.schoemaecker](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@s.schoemaecker](https://discourse.mozilla.org/u/s.schoemaecker)\
**Post date:** [May 9, 2019, 8:33am UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/4 "2019-05-09T08:33:54Z")

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I updated Firefox and there was a fix.

Thanks 🙂

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**Author:** ![barba1844](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/barba1844/32/27595_2.png) [@barba1844](https://discourse.mozilla.org/u/barba1844)\
**Post date:** [May 15, 2019, 10:03pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/5 "2019-05-15T22:03:14Z")

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To do this please follow-What- the reply stops, it isn’t complete. What are the directions please?  
The directions from Dashlane assume I can find an extentions page,which I cannot.

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**Author:** ![freaktechnik](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/freaktechnik/32/37766_2.png) [@freaktechnik](https://discourse.mozilla.org/u/freaktechnik)\
**Post date:** [May 15, 2019, 10:06pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/6 "2019-05-15T22:06:13Z")

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There is a link to the page in the post that I embedded in my reply. You can click on the post to expand it. The link is on the word “here”. Or you can use the method they describe to install the extension via their app.

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**Author:** ![barba1844](https://sea1.discourse-cdn.com/flex001/user_avatar/discourse.mozilla.org/barba1844/32/27595_2.png) [@barba1844](https://discourse.mozilla.org/u/barba1844)\
**Post date:** [May 15, 2019, 10:13pm UTC](https://discourse.mozilla.org/t/my-dashlane-extension-disappeared/40087/7 "2019-05-15T22:13:52Z")

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About Firefox does nothing, no drop down dialogue box. In the help menu drop down. there is a restart with Add-ons Disabled…should I check that one?  
PS thank you for your help