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They pretend to be support technicians and remote into the victims computer.
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They pretend to approve some type of refund to the victims bank account.
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They edit the html in the victims browser and change the most recent transaction to look like a refund from the scammer.
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They can see the victims balance. So if the victim has 25,000 dollars they will edit the transaction to some amount like 20,000.
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Then they trick the victim into thinking they just accidentally were overpaid by the scammer by thousands of dollars.
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The scammer edits the victims balance by adding the 20,000 and now they demand that money back.
This is a very rampant scam and older people are ripped off everyday. Banking websites don’t really have a way to prevent this unless browsers agree to allow a website to somehow disable devtools or specifically html editing.