A couple of months ago, Mozilla announced that the IRC server will be replaced
by a new platform.
You can read more about it at the following links:
- April 26, 2019 http://exple.tive.org/blarg/2019/04/26/synchronous-text/
- May 14, 2019 http://exple.tive.org/blarg/2019/05/14/the-next-part-of-the-process/
- September 6, 2019 http://exple.tive.org/blarg/2019/09/06/forward-motion/
Given that the mission of SUMO is to support “a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla’s software and products”.
Given that we already have a solid structure/core team that help people on
the official forum and social media platform like Twitter.
I think it would be great if we could manage the support channels on the new
platform. Currently on IRC, there isn’t a lot of moderation nor active
official moderators on #firefox, #thunderbird and #mobile. This can be very
frustrating for both users who ask questions and volonteers who try to help them.
I have a few idea on how we could structure the project/help channels on the
new platform but first I wanted to ask you, the SUMO community, what are your toughts, suggestions, comments and critics on the subject.