Changes in Mentorships
Hello Amazing reps,
As this is a very long post here is a tl_dr if you are in a hurry
After understanding the challenges we have defined our objectives and how we want to reach those. We now need your feedback on this! Our objectives are: 1) mentors have clear roles, 2) support each mentee as needed, 3) and help communicate updates in the reps program. 4) New mentors are onboarded regularly and 5) mentees know that they can reach out to their mentors.
In order to reach those objectives, we propose the following steps: 1) clarify mentors activities and 2) the role of mentors, 3) improve communications between the mentors and the council, and 4) establish a member (or members) of the council as the point of contact for mentorship administration (including onboarding). To make sure that mentees are able to receive help when they need it, we 5) address the problem of inactive mentors by making sure that both overwhelmed mentors and mentees whose mentor is inactive can reach out to the council.
For the full explanation read on!
After gathering, through a survey and meetings, your opinions and feedback on the challenges of Reps mentorship we now have a broad proposal on how we would like to revamp Reps mentorship. This proposal includes our objectives for reps mentorship, and some suggestions on how these objectives can be reached.
This proposal was reviewed and discussed by the council, while we also collected feedback from the mentors during two mentors calls. Thanks to this work we now have an overall plan, and we would like to hear your opinions and observations, so that we can further improve on it. Please leave your comments below.
After analyzing your feedback, we will go ahead and elaborate concrete steps to be implemented next year.
The fact that the 1) role of a mentor is not clear anymore emerged as one of the most important challenges. This is probably due to changes in the role of a mentor doing the years, which led to the fact that their role is now not so clearly defined anymore.
Furthermore, 2) some mentors are not active or have too many mentees. This might be connected to the fact that 3) few new mentors are onboarded each year.
Communications problems also emerged. Sometimes 4) there is a communication breakdown between mentors and mentees. There are also 5) general difficulties in communications within the Reps Program. While the last point is not an issue of mentorship, we believe that mentors have an important role in helping the program front it.
These objectives can be considered as an “ideal future state” of mentorship.
Mentors clearly know their role and functions
Mentees can reach out to their mentor when they need to
Mentors support each mentee with a frequency that is appropriate to their needs
New mentors are onboarded regularly
Mentors are well-informed about updates in the Reps Program and can communicate them to their mentees
Suggestion on how to reach these objectives
- Clarify the role of Reps Mentors
- We would like to re-define the Mentor role as one of support, offering advice and encouragement, helping Reps to stay active and finding the way in the program/mozilla, but not policing their activities.
- Define mentors activities
Supporting new Reps. This is a role in which mentors are doing an excellent job, but we will try to understand if more support is needed.
We would like mentors to have a general idea of how their mentees are doing and offer support as appropriate:
- We suggest that the mentor aim to organize at least one meeting a year with each mentee to touch base with them. This meeting could be used to discuss the plans of the mentee and also to establish what kind of support they need
We would like mentors to help to communicate important changes in the Reps Program. We noticed that not all news we communicate reach all reps, and mentors could have an important role to help the council make sure that all reps are up-to-date with what is happening in the program.
- Improve communication between Council and mentors, through
- Regular communications
- Organization of mentors call
- The council should clarify responsibilities regarding mentorship administration
- Specific members of the Reps Council will be the point of contact to communicate information and onboarding new mentors
- To address the problem of inactive mentors we would like to:
Encourage mentors to let the Council know if they are overwhelmed
Re-assign mentees to new mentors
Encourage mentees whose mentor is inactive to reach out to the council
Please let me know if you have any feedback!