I’ve been using https://respond.mozilla.community/ to help some people leaving Firefox for Android reviews.
Obviously, I often want to link to SUMO. If I use the provided canned responses, that is no problem and they already use the short-links to https://mzl.la/.
However, that obviously does not work for all of them.
So e.g. I want to generate a short-link for https://support.mozilla.org/de/kb/firefox-android-navigationsleiste-oben-oder-unten, how can I do so?
Note that this is especially required there, because
- I do have only 350 characters, so one long support link may nearly take the whole space.
- I do not know the language the user speaks, so I would like to link to a language-independent version of a SUMO article. (that may automatically detect and redirect to the correct language)
Edit: Though a DuckDuckGo search I could at least find https://support.mozilla.org/kb/move-navigation-bar, which is condierably shorter and in English, however that’s still very long and makes replying to reviews very hard. Harder than it should be.
How it should be
- Do have a short-link in each article (at the bottom or so), that I can just copy to link to that article.
- Also, maybe do have a language selector somewhere.