How to disagree: collaborative dialogue for a better Web

[mozfest (Mozilla Festival)]

This session is facilitated by Juan Carlos Asensio

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About this session

We will start with questions and assumptions about the current state of conversations in the web. Then, define problem-areas. Lastly, come up with potential product-driven solutions addressing the technological and behavioral challenges that hinder productive conversations on the internet.

Goals of this session

Create UI/UX components, algorithms, products and/or features that allow for constructive disagreement. Effectively, the goal is to come up with ideas to pop filter bubbles, engage with “the other side of the argument”, and promote people to participate in constructive, collaborative and argumentative multi-media dialogues.

[jwf (Justin W. Flory)]

Unfortunately there was no facilitator for this session, but the group of participants turned it into an Emerging Session. Below are my notes and some pictures of our shared notes from the session:

Personal notes

• Teaching openmindedness? Learning from a social media exchange
• Distinguishing between types of conflict/disagreement
  • What do people think about Opt Out for disagreements in mass social communities?
• Explicit guidelines to set standard and expectations (in order to build trust)
  • Define community norms
• Create thorough community guidelines up-front as much as possible
• Guidelines for bad: Potential for misuse, e.g. unfair/unequal treatment to minority groups
• Communication of norms is key
• Formal vs. informal communities

Sticky note wall