I can't login to my account because my email service provider doesn't work anymore

arnoldewin · October 2, 2018, 10:26am

Hello,

My name is Acho Arnold and I’m the owner of this profile https://mozillians.org/en-US/u/arnold/

The email which I used before is arnold@archlinux.info but a few months ago, the archlinux.info domain stopped working and I can’t access any of my mails.

When I try to login to my account, It sends an email to arnold@archlinux.info and it tells me to verify that email but I can’t receive the email since I don’t have access to that email service anymore.

Please what can I do to redeem my account?

hmitsch · October 2, 2018, 2:18pm

Hi @arnoldewin,

is there any system which shows that you own the @archlinux.info email and the new email you want us to use?
Maybe a PGP keychain or anything else?

Best regards,
Henrik

arnoldewin · October 2, 2018, 3:16pm

I don’t know what a PGP keychain is so i’m sure I don’t have one. I was thinking we’ll use one of my external accounts to validate me.

E.g IRC, linkedin, skype etc

hmitsch · January 17, 2019, 3:31am

Hi @arnoldewin,

Sorry for the late reply.

Did you ever have arnold@archlinux.info set as an email in your Github profile? If yes, you can

set arnold@archlinux.info to be your primary email,
then you login to your Mozillians.org profile using Github authentication
next you add a new identity (Menu > Settings > (scroll down to identity) > Add Identity) to your profile
in the last step, I will change your login email address to that new identity

Best regards,
Henrik

arnoldewin · August 15, 2019, 9:34pm

Hey @hmitsch,

Unfortunately. arnold@archlinux.info isn’t on my Github profile. I deleted it a while back. Sorry for the really late reply. I don’t get emails when someone replies to this thread.

hmitsch · October 20, 2019, 7:44pm

For the record: I tweeted @arnoldewin on @acho_arnold to see if they are still interested in figuring out a way to solve the login issue.

hmitsch · October 22, 2019, 8:28pm

We found a great way to proof @arnoldewin’s ownership of the arnold@archlinux.info: He owns a bitbucket account where his old identity can still be used.

Arnold created commits to proof that he owns arnold@archlinux.info:

https://bitbucket.org/bePolite/mozilla/commits/all

Commit with old address (arnold@archlinux.info): https://bitbucket.org/bePolite/mozilla/commits/1aa510e075d5021c47dcb8590b8bc3cd6101a723/raw
Commit with new address (arnoldewin@gmail.com): https://bitbucket.org/bePolite/mozilla/commits/3d470040ecb5e22432439fd3897178b7ddaa15b8/raw
Commit with unverified email (unverifiedemail@gmail.com) to prove that this verification chain is valid: https://bitbucket.org/bePolite/mozilla/commits/3a443cda9eef3c379f4af793cf18e9fac8fdada9/raw

I will reach out to Mozillians.org admins to get https://mozillians.org/u/arnold/ changed as soon as possible.

Best regards,
Henrik