I can't login to my account because my email service provider doesn't work anymore

(Arnoldewin) #1


My name is Acho Arnold and I’m the owner of this profile https://mozillians.org/en-US/u/arnold/

The email which I used before is arnold@archlinux.info but a few months ago, the archlinux.info domain stopped working and I can’t access any of my mails.

When I try to login to my account, It sends an email to arnold@archlinux.info and it tells me to verify that email but I can’t receive the email since I don’t have access to that email service anymore.

Please what can I do to redeem my account?

(Henrik Mitsch) #2

Hi @arnoldewin,

is there any system which shows that you own the @archlinux.info email and the new email you want us to use?
Maybe a PGP keychain or anything else?

Best regards,

(Arnoldewin) #3

I don’t know what a PGP keychain is so i’m sure I don’t have one. I was thinking we’ll use one of my external accounts to validate me.

E.g IRC, linkedin, skype etc

(Henrik Mitsch) #4

Hi @arnoldewin,

Sorry for the late reply.

Did you ever have arnold@archlinux.info set as an email in your Github profile? If yes, you can

  • set arnold@archlinux.info to be your primary email,
  • then you login to your Mozillians.org profile using Github authentication
  • next you add a new identity (Menu > Settings > (scroll down to identity) > Add Identity) to your profile
  • in the last step, I will change your login email address to that new identity

Best regards,