Hi! At Proton VPN we have made available our VPN as a browser extension on Firefox.
Recently our extension has been kicked-out of the store following a NodeJS update that broke the build process of our extension.
It took as some days to be able to reproduce the issue that the Firefox CI was having and identify how to fix it. Enough day to have our extension fully disappear from the store
We have submitted the fix to the build process 2 days ago, but the update hasn’t been approved yet, and every day that passes it causes more issues for us and our user-base.
Is there a way to treat these emergency situations as a priority?
On the side note, this has become an emergency because the extension disappeared from the store following an independent software update of NodeJS. Will you consider in the future to simply not accept updates in case extension can’t be successfully built, while preserving existing version and keep them available to users?
Thanks a lot! Indeed our update now got rejected (there are new requirements on adidtional HTML escaping).
We’ve resubmitted an improved version respecting these additional requirements.
Hope we can get back on the store.
Correct. We received notification that our Telemetry implementation wasn’t compliant with policies. We have tried to get in touch with a human since then, in order to understand because we believe there is some misunderstanding on either side, but no human ever replied. We have meanwhile submitted a version which completely remove Telemetry in a quest to at least unlock the situation (despite Telemetry functionality is essential for keep on improving the product quality). But still no human was available on the other side.
If anyone can help us get in contact with a human that would be amazing.
Apologies for this! We have recently introduced a contact form that you can use to get in touch with us for specific cases like this. However, I monitor this forum and am committed to a 1-business-day response time.
Now, regarding Proton VPN and the new submission, we are currently allocating resources to have your new version reviewed by the end of the day today.
I also just checked, and I don’t see any messages from anyone on the team in the review tool other than the latest version submission on the 8th of June.
I have also personally emailed the add-on’s author with an extensive list of issues we have identified that need to be fixed within 30 days otherwise, we will have to reject and disable the affected versions. My email went out on May 8th.
Given the sensitivity of the matter (email addresses involved), I would like us to move this conversation to a private forum, because I would like to understand:
Where did you try to communicate with us, and why didn’t we receive your communication?
Whether the email address I used (the add-on’s author) is the right place to reach out to you
So please, if you could use the form to get in contact with me, otherwise I am sending my personal email in a private message here.
Looking forward to hearing from you.
