I’m administrator of both the Firefox and Thunderbird support mailing lists at https://www.mozilla.org/en-US/about/forums/.
I have the Firefox and Thunderbird support lists set to hold messages from non-members, because they get around 3 messages a week from users thinking the support lists are private support addresses. When I ask how they found the address, they all say they found the email address at https://www.mozilla.org/en-US/about/forums/.
I don’t know if other lists are getting support questions from non-members, but users looking for support on that page should be pointed to support.mozilla.org. Unfortunately, the page content is generated from a script that looks at raw-ng-list.txt. My first thought is that we should just remove the support lists from that page, but I wonder if other lists are getting support questions from non-members.
What does everyone think the best solution is? Add something to the top of the page pointing support requests to support.mozilla.org? Remove the support lists from the page? Something else?