Hello,
here is the doc to be translated: https://crowdin.com/translate/sumo-playstore/936/en-hu
here is the doc to be proofread after the translation is complete: https://crowdin.com/proofread/sumo-playstore/936/en-hu
I would advice that the proofread happens from another person to ensure that at least 2 set of eyes have seen this.
Happy translating!
Cheers,
~K
Thanks! Translation is done, and I have asked others to do the review. Sorry for not doing my research, but where is the original English doc, and where will be the final translated version accessible?
Some feedback
my account -> edit
isn’t styled correctly for some reason (on mobile)
“English” is sorted in between two languages that start with s instead of alphabetically. (obviously the search works well, I’m just wondering why this is the case)
English seems to be preferred instead of my native language German sadly (when I check both of them in the select menu)
(obviously the website doesn’t offer a way to prioritize languages, yet. but it would be a nice feature imo 
)
Moderation is kinda slow on mobile because you have to scroll down half of the time. (navigation at the top is what you see first all the time)
And the dialog that follows after each moderation is fairly useless. I would like to see the website directly skip to the next dialog to moderate. Effiency is more important than user friendliness (for users who are familiar with the tool).
low priority because it’s optical:
The content-area of the “no responses found” page isn’t styled, yet.
Hey Felix,
thanks for the feedback, I am writing them down for the next version. This is an experimental app which means that there are still glitches. If this experiment is successful we will move to a better more refined version.
Just on the language prioritization. The tool doesn’t prioritize English over German, it chooses randomly reviews on your language of choice. It just happens that we have more reviews in English than German, thus naturally you get more of those.
Let me know if you have any other questions.
Hello,
you can find the original one here: mzl.la/sumoanswers Once it will get reviewed it will be accessible at the top of the page for people to click
Hi Konstantina,
thx for your answer
That’s exactly why I reported them; as feedback for the next version.
Are you reviewing all responses to find out what can be improved?
Will these responses find their way to the Play Store after that? (Is it just an experiment or will the results be used?)
Regards,
Felix
It could be helpful, if the SuMo answers doc also has a link to https://support.mozilla.org/en-US/kb/about-knowledge-base
I’m currently translating the doc to German on Crowdin.
Will the doc’s links be updated (once I’m finished) so that all links to support.mozilla.org link to the german version?
I just noticed that https://crowdin.com/translate/sumo-playstore/936/en-de#1393503 (EDIT: first link didn’t link to the string id) doesn’t contain “or via Kiwi”, yet.
EDIT:
Greeting ------------> Hi/Hello username
is missing as well
I have a question specific to German responses, are we supposed to address the users (you) formally or informally, when their review wasn’t clearly informal?
https://blogs.transparent.com/german/the-german-you-duzen-und-siezen/
I translated everything except the prepared responses to German.
I will continue, once the crowdin strings are up to date with the doc
Another inconsistency, I found:
https://crowdin.com/translate/sumo-playstore/936/en-de#1393532
Hey Felix,
just a note the translated strings are a smaller version of the original doc. We did that to make sure our volunteers won’t have to translate a big doc in a small notice. So that is the reason you see inconsistencies.
As for the links, yes we will take out the en-US on Monday to ensure it directs to the preferred language of the user.
You might want to have a look at https://wiki.mozilla.org/L10n:Teams:de/Leitfaden_Übersetzung#Anrede
thx!
does the playstore count as social media, though?
Hah, interesting question. I would say no.
Hey Philipp
I’ve reported this one to the devs and we were wondering ig you saved the url when you got that?
(I know a long shot but worth asking)
hi, not sure if understand that question - the url is always the same: https://supportusers.mozilla.community/responses
when i retest it now, it’s working fine most of the time, not always though:
Helping users is awesome and the Support Sprint is a great way to get involved in this. I am really enjoying it and hope other people are too.
As you may have seen, the Side View Test Pilot experiment has been released. This allows you to have open two tabs on the same screen - and is perfect for the Support Sprint as you can have the common responses in one pane and the Support Sprint tool in the other.
Suddenly helping users just got a little bit more awesome.
Interesting, I didn’t know about that test pilot and used the side-by-side feature of my OS until now ^^
Thx for the info
btw we got quite a lot of German responses so might want to moderate some now: https://supportusers.mozilla.community/responses
Note: you should switch your language to only German for this since the English replies are more and you will probably again see mostly English
