Unauthorized for Route

Mozillians
#1

I am trying to sign up for the Firefox Private Network for $4.99/mo (the Full-device VPN), and when I enter my payment information it says, “Unauthorized for route”. How can I bypass this message? I have tried two valid forms of payment.

#2

Hello,

Can you check with out support site for Firefox Private Network?

https://support.mozilla.org/products/firefox-private-network-vpn

Thanks!

1 Like
#3

I’m having the same problem and there seems to be nothing relevant in VPN support.

#4

Hi @gr8-scott, please reach out to the following forum for Mozilla VPN support https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn