In the past 6 months, I and the rest of the Haiyya team has been working closely with the Community Development Team (CDT) to support them with key community insights and help them get a better sense of the community. With this blog, we want to share what have we been up to and what are our plans till the end of the year 2017!
Since July, we had two key areas of focus:
Deepening staff understanding of the community: We were involved with staff to provide them key community insights. I interviewed 15 people from provisional Meta team, Functional teams and Regional teams through calls and attended local community events in Delhi including Privacy Meet up and Firefox testing workshop Additionally I observed Telegram groups and campaign activities to understand of how the community works, where it exists, and what the biggest opportunities and challenges are. At the end of October, I shared my findings and recommendations with the Community Development Team and you can have a look at it here
Supporting Community Leaders: We have had 8 calls with the people from Functional Leaders, Regional Leaders and other members in the community who were interested to share their ideas and inputs This helped us uncover the key challenges being currently faced:
Lack of time and direction from staff: The community is not getting the right direction from the staff and finding it difficult to seek staff support for their work. At present, there are limited channels and ways to reach out to staff and seek support.
Lack of time to channelize goals into outcomes: Like any other volunteer driven community, Mozilla India community is also challenged by lack of time to channelize their goals into desired outcomes. Having different roles & responsibilities and teamwork gets intense at times; demands time and may affect the nature and quality of the work.
Stronger focus on regional work and teams: Regional teams are active and doing great work to push their goals. There is a prevalent and long outstanding question in the community around Mozilla regional teams vs Mozilla India community, which is raising lot of concerns and unrest.
A big question on community leadership model: The community members have not seen success of the leadership model that came into existence after MInM2016 meetup. This has led to mistrust, limited cross collaboration and skepticism on any leadership to offer them direction.
We are grateful to the community members who shared their ideas and experiences with us and look for potential gaps and solutions to mitigate the situation.
We will continue to actively work with the Community Development Team and until end of 2017 and beyond and we will be working on following key areas:
Facilitate Community Engagement in Strategy: We will be working closely with the CDT to increase their awareness of the structures and the activities currently happening in the community. We will facilitate discussions between the provisional meta team, key community leaders and Mozilla staff to shape a collaborative and informed community strategy for 2018.
Volunteer Leadership Support: We will work closely with the Meta team and key community leaders Prathmesh, Ankit, Faizal, Priyanka, Umesh, Faye, Ram, Anup, Vigneshwar, Jayesh, Dvyik, Vnisha and eventually more community members to begin establishing clear goals, roles, responsibilities and expectations from 2018 and beyond. We will also reach out to a few community members in next 2 weeks for further consultations on Volunteer Leadership
Community Listening: We will be available to the community at large via telegram (@sukhmani and @Mrinalinid) and regular office hours December on wards to offer support and help deepen understanding both ways
We want to stay in touch with all of you so here are a few ways to get in touch with us.
Weekly Office Hours: Thursday 7 pm - 8 pm IST
For further details of office hours during December reach out to Mrinalini on telegram@Mrinalinid
For January onwards reach out at email@example.com or @Sukhmani on telegram
We and the Community Development Team will be working on the plans mentioned above, keep an eye for any announcements and updates. Feedback and suggestions are always welcome.
Wish you in advance a Happy New Year.