Is the inbox monitored?

The participation guidelines links to for questions regarding CPG and reporting. I had sent a question there at the beginning of this month, but haven’t received a response yet. Is this address being monitored? Who is monitoring it?

@Emma_Irwin1, do you have any insights?

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I had CC’d Emma Irwin on the original email I sent to Yesterday I got a reply from Emma that the mail was filtered into spam folder for some reason. (Don’t know if Emma monitors the account and/or others)