New version of extension approved, but not updated on the main site for a week, why?

PELock · January 2, 2021, 3:44pm

I have updated my extension version to v1.3.0, it’s been approved, but it’s not been listed on the main site:

How is that? In my dev panel it says “Next version v1.3.0 listed but not updated on the main site”?

Why is that? The old version is buggy, I have made the fixes, it’s been approved, BUT NOT LISTED?

What’s the point of approving new versions of extensions if it’s not going to be listed on the main site?

You’re hurting my business, Mozilla is losing users because I have to tell my customers to go to use Chrome version of my extension to keep using updated version!

I have tried to reach Mozilla at twitter @mozamo no reply at all

I have made an extra effort to build the Mozilla version of my extension, gave access to the clean source code builds for security purposes and now Mozilla doesn’t give a damn about it!

freaktechnik · January 2, 2021, 3:46pm

Did you select “listed” at the very start of the upload flow? Because if you don’t select that, the version is for self-distribution (unlisted).

Edit: just noticed that the version is listed at https://addons.mozilla.org/en-US/firefox/addon/social-media-bot-auto-clicker/versions/, so not sure what exactly the issue is here. Possibly the new version is not yet signed or requires manual review.

PELock · January 2, 2021, 4:18pm

The latest version listed is v1.2.9, the older one is listed as v.1.3.0, with recent data! How can this be the older version if the date is more recent and the version number is greater?

Am I missing something? Is it a bug in Mozilla extensions? Or is it delay on Mozilla side?

freaktechnik · January 2, 2021, 4:20pm

The exact status will be shown on the “Mange versions” page for the extension in “My Submissions”.

PELock · January 2, 2021, 4:26pm

It’s been like this for a week. Approved. Not published. Why?

PELock · January 4, 2021, 1:12pm

Anyone? Mozilla support?

PELock · January 5, 2021, 12:16pm

Bump. Anyone? Is there any support here?

freaktechnik · January 5, 2021, 1:08pm

People will help you, but impatience tends to not make them want to help you more. In general, most people that work on AMO for a living probably just returned from vacation and are getting back into the rhythm. If you want real-time answers, I’d recommend a synchronous communication form.

PELock · January 5, 2021, 3:46pm

But what’s the problem? There is a lack of communication in this matter.

Extension was approved

But:

Not published

Maybe there should be some clear information, this is a regular procedure at the dev panel, and that approved extension needs extra approval for whatever reasons?

caitlin · January 5, 2021, 5:31pm

Hi @PELock, thanks for your patience. This is a rare, weird issue that we’ve only seen once or twice.

Can you please file an issue with your add-on name and time of submission so we can investigate this further? You can also try bumping your version number and resubmitting to see if it goes through this time; if it doesn’t, we should be able to fix this for you.

Thanks!

PELock · January 5, 2021, 6:01pm

No problem, I just wish I knew what’s wrong

PELock · January 14, 2021, 12:23pm

Problem was ehem solved, when I have submitted new v1.3.1 version

PELock · January 24, 2021, 2:51pm

Bump the version
Submit it again
Wait 10 minutes (this is where the bug is, don’t do it too fast after submission)
Modify description

tylerpage · March 29, 2022, 1:03pm

Thanks a lot for prompt reply, much appreciated!

Just to clarify - this is true for both manually and forced-installed extensions?

So, if an extension has a correct update URL it will be automatically updated even if Chrome browser updates are disabled, right?

Thanks!

jscher2000 · April 2, 2022, 6:00am

Do you mean Firefox browser updates? If browser updating is disabled, that might disable add-on updating by default. Worth giving it a test. You can install older versions of several extensions from their versions pages (link on lower left of the listing pages) and see whether Firefox updates them or not.

Staak_Bener · October 10, 2022, 1:46pm

In early 2021, most submissions completed review in less than 24 hours, with over 90% completed within three days . If your extension is pending review for more than three weeks, please contact developer support to request assistance.