User cannot share PDF anymore

(Andrei Petcu) #1

This twitter user reports that recently it’s impossible to share a PDF over email.
Here is how it used to look

Any idea what this feature might be? How is this getting loaded? Addon? Plugin?
Sorry, I have no Windows computers around.

A bit of context

(Andrei Petcu) #2

Hmmm… maybe it’s the PDF handler…

(Rmcguigan) #3

@andrei it sounds like the program may be managed by a system administrator. I wonder if the default pdf reader is also administered. You can ask the user if there is a lock file in their profile folder or if they are using the Enterprise version of Firefox.

Two other ideas: what is the default mail client? If they change it will it help? And second, can they send the pdf as an attachment through their email client?

I found two old threads from Adobe’s site and it looks like this may or may not be possible to disable the feature in the image.

(Andrei Petcu) #4

Thank you @rmcguigan !

I managed to help the user fix it

(Rmcguigan) #5

Great, way to help out that user!