I have held off replying to this thread, because a have issues with a lot of what is being said. Part of that is we start with some assumption of professionalism and the volunteers sharing some idea or ideal that a company has.
I think my own experience is perhaps more “normal”. I ventured into a Mozilla Messaging support forum looking for support, found that most questions went unanswered (including mine) and that no one appeared to be doing much except logging the questions. So I tried to help what appeared to be a collection of the most ham fisted computer users I had ever encountered outside a law office.
Some how it has developed into something of a hobby. However that hobby is regularly derailed by the fact I support Thunderbird and really do not inhabit the SUMO contributor forums. So to learn what is happening I usually get to know by the failure of something that used to work.
But I digress. Basically I am not a contributor. I am a support volunteer. Hopefully most of the time a do a reasonable job of that. SO
As a ______ contributor, I advocate for Mozilla, reply to users with an empathetic voice, and I care about giving helpful open source advice to Mozilla open source users.
Becomes for me
As a support volunteer I attempt to assist users with Thunderbird.
Personally I am getting less and less out of the Mozilla brand. MOCO got their laser focus at the expense of community. Am I an advocate for Mozilla, probably. But I am no evangelist. Mozilla has made mistakes and in my opinion continues to make them. But open source and Mozilla do not figure largely in my contributions to support.