I tried to install Featured Extension Adblock and got this message:
Download failed. Please check your connection. I do have a good connection what am I missing. My Robo form ad-on has also been removed.
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I have the same and its very very annoying
Hello,
Try to delete cookies and site data for Mozilla website:
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
and if i don`t want to give permission to collect the data and will not enable studies all my add-ons will not work?
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Mozilla loses users like this! Its very very poorly!!! I go to Chrome
What a drag! I followed all the instructions and it still doesnât work. Too bad. Chrome it is then. All our add-ons have been disabled and we are no longer able to download any of them.
Hereâs my understanding of the status of fixes:
-
Firefox 66 - fixed in 66.0.5 - if you already installed this update and itâs not working for you, please let us know
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Firefox 61-65 - you can use the hotfix from this past weekend that is distributed via a study - if you already ran this and itâs not working for you, please let us know; - I read there is a possibility the hotfix will be posted on an official channel for direct installation, but I donât know when that would happen - (UPDATE Fri 5/10) An updated version of the hotfix is expected to go up on the Add-ons site or another Mozilla site after completing QA
-
Firefox 60 ââExtended Support Releaseââ - fixed in 60.6.3esr - if you already installed this update and itâs not working for you, please let us know
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Firefox 52-60 - a hotfix in the form of a legacy extension has been written and is in pre-release testing - (UPDATE Fri 5/10) This is expected to go up on the Add-ons site or another Mozilla site after completing QA because there are issues with pushing it out automatically
2 Likes
Yeah I got this update and it fixed it for me.
Using Firefox 56. Updated with the patch. Still getting the download failed error whenever trying to download any themes. Tried two different systems, both with the same Firefox, both with the same patch, same error.
Can you check whether the new certificate got installed installed successfully?
On the Options / Preferences page, type cert into the small search box at the top of the page and click the View Certificates button. Select the âAuthoritiesâ tab, then scroll down through the list of authorities to where Mozilla Corporation should be in alphabetical order. You should see the add-on signing certificate there.
Reference screenshot from Firefox 66:
I did double-check that and yes, I do have that certificate. I also have the hotfix showing in my addons, and all other addons are working. But trying to download themes and most add-ons I didnât already own give me the error.
I did notice on a few themes, if I go back to the older versions and download anything older, it allows that, but not the new ones, most of which Iâm noticing were updated in the last week, Iâm assuming with new certificates after the issues. But nothing new will work.
Even cleared cookies and cache just in case.
Hi hockeyiris, occasionally users cannot install extensions and get a connection error because some software on their system blocks the redirected âcdnâ address. For example:
uBlock Origin: https://addons.mozilla.org/firefox/addon/ublock-origin/
Install address: https://addons.mozilla.org/firefox/downloads/file/2403352/ublock_origin-1.19.2-an+fx.xpi?src=dp-btn-primary
However, I donât know whether that is related to the issue youâre having.
I turned off ad-block and my antivirus to make sure. Same issues. Anything thatâs been updated in the last week, after the issues with the certificates, will not download. Iâm able to get themes still by going to âolder versionsâ and picking one that wasnât updated within the last few days, but themes updated recently (most of them saying around May 13) just refuse to load.
Worked for me! Thanks!!
I had Firefox ESR 60.4 so i didnât have to update on the well known certificate fiasco.
However i had to update now because i couldnât download any add-ons.
You might have received the hotfix through the study mechanism when you had 60.4.0esr. Not sure why that would stop working; that could happen if cert8.db or cert9.db was removed. Anyway, 60.6.3esr and the current ESR release have the new certificate bundled in.
What worked for me (using Firefox on a corporate computer) is going to about:config and switching xpinstall.whitelist.required property to false.