Is it possible to engage with customers who rate the add-ons?
To clarify the need:
- a user has given us 1 star in rating
- we don’t understand why
- we want to be able to reach out to them and ask them why or how can we do better
The need can be anonymous, which means we don’t need to know their email
address/personal details, being able to communicate with them through their
Firefox ID is good enough.