Hi everyone,
I want to clarify the topic about applications.
When we started the program, application bugs were open and anyone was able to read and comment them.
I want to point out that one of the biggest problems we had in the past is that people were abusing these applications being open to bully the applicant (so they retire their application) or the people reviewing it (so they approve it). This was unacceptable and Council decided to close the applications, this was really not helping and frustrating everyone.
During the past two years the council and and on-boarding team have been improving the process to make it easier and more aligned with the program goals.
The current process is also optimized to:
- Provide a clear criteria for applying (which is less strict that in the past).
- Have an on-boarding team to evaluate applications based on objective requirements (instead of opinions) and be able to explain decisions.
- Commitment to orient people who don’t meet the requirements to grow and be able to fit them in the future.
- Help the applicant run through an automated learning process before fully become a rep (training, orientation period and warm-up activities)
- Focus our efforts on the people that showed commitment by doing the training and the warmup activities.
All this process has always been documented to provide the right expectations, if someone applying doesn’t agree with the initial evaluation, Council has always been there to listen and explain, based on the process (not just feelings or opinions)
If you have suggestion about how to improve the process, we would like to know, but I would suggest not to jump into quick solutions without fully understanding what’s the current problem and why it is a problem, or based on one case you disagree with (which I invite to ask Council if you were the applicant and you didn’t understand the resolution).
Cheers.