Due to 2FA I’m locked-out from my add-on account. I don’t have another device and I don’t have recovery codes. It might sound stupid, but I don’t think I’ve ever turned on 2FA. I noticed about 2FA recently when I couldn’t sign in and then reset my passsord. After resetting the password I suddenly had to provide a security code.
I’m familiar with the document https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication. According to that page I’m lost and nothing can be done.
However, I own an add-in whihc requires (security related) updates. Without my amo account I cannot perform these updates or even take it down. That is an undesired situation, also for Mozilla.
Therefore, I must get access back to the add-on.
Who can help?
Since I’m the owner of the company, which in turns owns the domain name that is used for the add-on and for the email address of my account, it should not be difficult at all to prove that I’m me. Futhermore, I can hand over recent communciation with firefox reviewers about my add-on, or any other piece of information to identify myself.
Thanks in advance!
Merijn de Jonge (CEO)
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