rugkx
(rugk)
December 11, 2019, 9:15pm
1
My AMO (addons-mozilla.org ) account is blocked from uploading add-ons, because of the signup mail I’ve used.
Following your procedure of adding another (“usual”) mail (as a secondary mail in Firefoc accounts, because I cannot change the primary one) did not help either.
See Developer accounts | Firefox Extension Workshop where this is explained.
So I did what is stated there and sent a mail at 2019-11-27 and again at 2019-12-06.
And until now I have not got any reply at all .
I have to say, this is really not nice. After all, there could be a case where I need to publish a fix for some vulnerabilities.
Also this delays some nice release things, I’ve had in the release pipeline for a a quite long time now.
As a sidenote, BTW, I also need to click and verify the account with ReCaptcha again and again of the upload.
Before the error that I am not allowed is even shown. (which makes no sense, because you could also just show me the error instantly.)
So these technical errors I have already reported here:
opened 06:00PM - 06 Dec 19 UTC
closed 11:29AM - 14 Jan 20 UTC
repository:addons-server
### Describe the problem and steps to reproduce it:
I used a forward-mail that … is unique for AMO and apparently got blocked from uploading add-ons (and even updates!) for that reason.
Details: https://social.wiuwiu.de/@rugk/103262103418577981
### What happened?
1. I can click "publish update".
2. Then I need to accept privacy terms and end-user-agreement and pass a ReCaptcha.
3. Only (afterwards) I get the message that I am blocked, linking to https://extensionworkshop.com/documentation/publish/developer-accounts/
4. When I add a secondary mail to my Firefox account (because I literally cannot change the primary mail :roll_eyes:), and verify that this does not change anything.
### What did you expect to happen?
1. You can tell me that I am blocked _before_ I need to pass this Captcha.
2. I should be able to fix that error myself by changing my mail or by accepting this secondary mail of the FF accounts as a good one.
### Anything else we should know?
(Please include a link to the page, screenshots and any relevant files.)
Your admins also do not reply for one week to the mail that is provided at that address.
So this whole thing is not solved.
Really this can be serious if there are security vulnerabilities in your add-on. Also AMO reviewers asked me to publish a new version – again a thing I cannot do.
However, this still does not solve that my account is blocked and no one is replying to my mails.
caitlin
(Caitlin Neiman)
December 12, 2019, 11:58pm
2
Hi @rugkx , my sincere apologies that you haven’t received a response to your emails; this post has been flagged for our admins. Have you been able to set a secondary email address on your Firefox Account?
1 Like
rugkx
(rugk)
December 13, 2019, 4:05pm
3
Thanks, yes I have, as already said. (also verified)
However, it does not take that mail into effect when checking for the account, apparently, it only checks the main mail.
I’ll send you the details of the account via DM.