I would like to start this conversation by saying I’m a Resource Rep and helped many Reps who contacted me for Swags/Budget.
To @ranjithraj experience, I would say to report it to the council.
Resource Reps in India is 14 and I agree not all are active in helping fellow reps, we need to filter that as well.
Coming back to Office Hours, I agree with @Mte90 we are here as a volunteer and making Office Hours mandatory to display is a thing which I personally don’t prefer. I love to reply in my own free time. Because if you display Office Hour, people would be waiting to hear from you in that time frame.
So let’s bring this discussion forward as @mkohler has proposed
Since I’m a Resource Rep, I have created two forms, one for the swag request and another for the Budget. If you contact me, I’ll forward the link to the forms, those forms contain all the information needed for me to file the request on behalf of you. So If you ask me what’s the expected time, I would say least 4 weeks before the event[in this current scenario]. I take a 1-week buffer to cross-question if I’m unsatisfied with the answers provided.
At this point, I would like to raise a question. Can the time required for a budget request be brought to 2 weeks if it is filed through a Resource Rep? because I go through all the details needed to make the event a successful one. And I guess that’s why Resource Reps role would be handy, a Resource Rep is not a person just to file swag/budget request on behalf of you, he/she goes through all the necessary checks needed to make it a valid request. Yes, for this we would be needing to filter our Resource Reps. But I leave this to everyone to decide.