Hmm, well - someone such as myself…:
Middle aged lawyer who’s been running gnu/linux as his primary working OS for the past 20 years - perhaps unique…
And using TB (and Mozilla before that) since leaving Eudora behind with Mac 8.6.
I’m not sure where I’d expect to find a discussion forum within the application - my expectation of the ‘help’ menu would be an internal help function - but, I’m getting used to online help (cf. LibreOffice).
Now (12 hrs latter), I’ve just followed the link and reminded myself of my feelings on selecting the ‘help’ item - and that was the feeling of being completely overwhelmed - when I select help, I’m expecting an answer. Instead, the ‘help’ item presents me with a question! I am presented with a selection of what to do next - the reason I’ve come to the ‘help’ is because I’ve exhausted the questions I’ve asked myself about my problem and so I’m reaching out for someone else to provide me with an answer - instead, the TB ‘help’ item presents me with another selections of questions to be answered - and I’m exhausted before I’m presented with the questions. I think at that point, I simply asked for my favorite search engine - for an answer.
Instead of a confusion of eight items to choose from, if I was simply offered a search box that covered those subjects, then I might have pursued my inquiry there - but, I just took fright and ran…
Just coming back to the LibreOffice help - it takes me online - but, the results are very different - well, actually, they’re not that much different - but, the search box seems more prominent and it provides me with links to answers.
I realise now, that there is a great big search box at the TB help destination, but for some reason it doesn’t feel as inviting - perhaps it’s too big; perhaps the dominance of the options boxes below it overwhelm it? Perhaps, simply the thought of having to make choices between those eight options boxes distracted me from the possibility of using the search - I guess, perhaps, my reasoning might have ever been: if there’s a further selection of eight areas to inquire into, then how specific can I expect an answer from a search to be to my particular issue.
Just some musings - the LibreOffice online help seems to offer me greater confidence of finding the answer I want than the TB online help does.