Unable to create account at forums.mozillazine.org

Hi, I’m trying to create an account here:
But, every time I hit the Submit button I get the error:

The submitted form was invalid. Try submitting again.
The confirmation code you entered was incorrect.

Which is not true - I’ve done it a number of times and I haven’t got it wrong each time - especially given the close attention I’m paying to typing it correctly…

Any suggestions?

Hi Morgan

Those forums (that I believe are now closed) are not a Mozilla owned or managed platform.

Mozilla has a Discourse instance (that you are on now) and our own support team that can be found at https://support.mozilla.org/en-US/

Hi @seburo, thanks - I have been wondering why there’s (at least) two (there’s also https://thunderbird.topicbox.com/). It’s a forum that I have used in the past and has been around for a long time and continues to be active (posts within the hour). So, not closed. What’s the deal - I’ve asked before where one should be posting these days?

To help find the best place - what sort of thing on what kind of topics would you like to post about?

Not sure I can remember now :o)
Ah, yes:
Does TB add the ‘junk’ and ‘nonjunk’ keywords to email on IMAP servers (which support keywords) when determining email as junk (or not) and moving it to the spam folder (or not) whatever that happens to be named?
Many thanks

TB support monitors questions at https://support.mozilla.org/en-US/questions/new/thunderbird/form

Another place to post a TB query…
(I really do think some rationalisation is in order.)

In Thunderbird If you do Help > Thunderbird Help it sends you directly to https://support.mozilla.org/en-US/products/thunderbird - couldn’t be simpler ?

https://thunderbird.topicbox.com/groups/ is more for specialized discussion - not for primary support.

Hope that resolves the questions.

In Thunderbird If you do Help > Thunderbird Help it sends you directly to https://support.mozilla.org/en-US/products/thunderbird - couldn’t be simpler ?

Well, I guess it depends on how long you’ve been using TB… But, progress is progress :slight_smile:

And, I guess that one got drowned in the noise - any pointers on the best repository for that?

https://support.mozilla.org/en-US/products/thunderbird has an “ask” button. It gets you to https://support.mozilla.org/en-US/questions/new/thunderbird/form where support monitors for questions such as yours.

Couple serious questions

  1. Had you looked in Thunderbird for a support site, or not noticed the help menu?
  2. I know google and other searches are tempting, but the results can be poor or overwhelming - do you remember what terms you used to search? And was mozillazine at the top of the list?

I actually think I went looking for forums.mozillazine.org having found useful information there before and being a bit suspicious of these new fangled social networking type chat systems… But, I guess I’m no longer the target market for TB… :-/

I certainly wouldn’t have looked for a forum via the help menu - what I usually use the help menu for is accessing the ‘About TB’ item to discover what version I’m on.

I guess I’m sounding a bit curmudgeonly… Don’t mean to…

Totally OK. But if these sources aren’t easily understandable, or easy to get to, then that is a serious problem on our end. Which is why I am asking questions from someone who has experienced difficulty.

Perhaps you can suggest a way we could make it more obvious to someone such as yourself?

Also, in Thunderbird Go > Mail Start Page lists helpful information.

Hmm, well - someone such as myself…:
Middle aged lawyer who’s been running gnu/linux as his primary working OS for the past 20 years - perhaps unique…
And using TB (and Mozilla before that) since leaving Eudora behind with Mac 8.6.

I’m not sure where I’d expect to find a discussion forum within the application - my expectation of the ‘help’ menu would be an internal help function - but, I’m getting used to online help (cf. LibreOffice).

Now (12 hrs latter), I’ve just followed the link and reminded myself of my feelings on selecting the ‘help’ item - and that was the feeling of being completely overwhelmed - when I select help, I’m expecting an answer. Instead, the ‘help’ item presents me with a question! I am presented with a selection of what to do next - the reason I’ve come to the ‘help’ is because I’ve exhausted the questions I’ve asked myself about my problem and so I’m reaching out for someone else to provide me with an answer - instead, the TB ‘help’ item presents me with another selections of questions to be answered - and I’m exhausted before I’m presented with the questions. I think at that point, I simply asked for my favorite search engine - for an answer.

Instead of a confusion of eight items to choose from, if I was simply offered a search box that covered those subjects, then I might have pursued my inquiry there - but, I just took fright and ran…

Just coming back to the LibreOffice help - it takes me online - but, the results are very different - well, actually, they’re not that much different - but, the search box seems more prominent and it provides me with links to answers.

I realise now, that there is a great big search box at the TB help destination, but for some reason it doesn’t feel as inviting - perhaps it’s too big; perhaps the dominance of the options boxes below it overwhelm it? Perhaps, simply the thought of having to make choices between those eight options boxes distracted me from the possibility of using the search - I guess, perhaps, my reasoning might have ever been: if there’s a further selection of eight areas to inquire into, then how specific can I expect an answer from a search to be to my particular issue.

Just some musings - the LibreOffice online help seems to offer me greater confidence of finding the answer I want than the TB online help does.

1 Like

Thank you for the feedback.

I do a agree https://support.mozilla.org/en-US/products/thunderbird can be confusing. Let’s connect.