Add-on SUMO Live Helper

Hello SUMO Community,

I would like to introduce you to SUMO Live Helper, an extension that enables volunteers, like you, to respond to unanswered support questions. The goal of this extension is to improve the experience for end-users by getting answers to their problems quickly.


The SUMO Live Helper extension shows how many questions are open and without an answer on the support forum. By clicking the extension icon on the toolbar, a popup will open, allowing you to select an unanswered question. Selecting an unanswered question will open it in a new tab.

There are additional settings that can be accessed through the wrench in the popup or through the Add-ons Manager. These settings are:

  • Language: Select a language/locale to search for open questions without an answer. Currently, the following locales are supported:

    • Čeština
    • Español
    • English
    • Magyar
    • Português (do Brasil)
  • Time in minutes to query the API: set how often the extension should check for new questions posted to the forum

  • Show browser notifications: receive a browser notification when a new question is opened

  • Choose a product: pick a product you would like to help with. Currently, you can only select one product at a time (we are currently working to improve that).

    • Firefox for Desktop
    • Firefox for Enterprise
    • Firefox for Android
    • Firefox for iOS
    • Thunderbird
  • SUMO Live Helper has also been localized in the following languages

    • Čeština
    • Español
    • English
    • Português (do Brasil)

If you have any suggestions, would like to see your locale added, or want to see the extension localized in your language, feel free to open a PR or an issue in our GitHub repository. We are also currently working on a new interface as well. Feel free to comment on the open issues, we appreciate all feedback.

You can download the extension from Add-ons Mozilla (AMO), Mozilla’s official site for discovering and installing add-ons for Firefox. Also, don’t forget to leave a review.

SUMO Live Helper is currently managed and maintained by the SUMO volunteer community. If you have any questions, please let me know.



Hi @Jhonatas

Thanks for sharing this here. This is really awesome work. Kudos for everyone involved in the development and especially you for initiating the idea! :+1:

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