Hello Mozilla Support Team,
I recently changed my mobile phone and unfortunately I no longer have access to my two-factor authentication app. I was using a Google Authenticator–type app that generated the verification codes, but the app was only installed on my old phone.
Because of this, I’m currently unable to log in to my Mozilla account. However, I still have full access to the email address associated with the account.
I would like to know what steps I can follow to recover access to my account or reset the two-factor authentication method.
Thank you very much for your help.
Best regards,
Daniel