Hi all, I am here because of your mail message @vesper. Thank you! As a noob contributor, I thought some of my uninformed observations might be of some merit
First of all, I have to admit that I feel slightly overwhelmed by the mass of information, but have tried my best to understand the latest proposals and why they are thought necessary.
How did I become involved at all? I saw the “Save the world” page:
https://support.mozilla.org/en-US/get-involved
Then, because I believe in the Mozzilla mission and have spent many years working as a technical author and technical specialist for electronics, computing and software, thought I might be able to offer some help with questions, especially as with the release of Firefox Quantum it seemed that the flood of new ones might overwhelm the current volunteers.
So, looking at the new proposals, I find a definition of the main problem in this statement in the SUMO blog:
... the way we try to organize communities at the moment is not the most efficient and best use of everyone’s time, energy, and other resources. We want to find a better way with your help and make it work for everyone’s benefit.
As I am still learning the structure of where everything is, what resources I can use, how to get help on helping, etc. as things are at the moment I have a lot to learn. It does seem to me though that there is a definite room for improvement, so what things do I think are some of the most important?
-
Clear information structure. There is so much information, in so many different forms and in different areas I find it a bit overwhelming and so a good overview document with links to each type of information and sub-documents about that area would be very helpful. If there is such a document, but I just have not seen it, I apologize in advance. Perhaps it could automatically be emailed to new contributors?
-
Leadership and Leaders. I think the terms “community coordination” and “community coordinators” are good names. It seems to me that for some roles, these people might need to be national, in others international, but most of all language specific (so “distributed” perhaps needs to be pretty flexible). As for a definition of the number of them required and what they should be responsible for, that probably needs a lot of discussion. It seems to me though that it would be helpful for people to be monitoring my contributions and mailing me with suggestions about how I could be helping better. As it is, I have been in mail contact with an experienced contributor (and moderator) who has given me some excellent assistance, but I had to contact him in the first place.
-
Live chat facilities? I found a recent thread suggesting this:
It seems to be a very good idea to me as a way of speeding up response times with support issues. My thoughts on this are not of a “public” chat system for people to ask questions, make comments, etc. but rather a “private” chat facility for SUMO contributors so that they can ask quick questions of other contributors online to help quickly solve support questions. As for the chat client itself, I really do not mind what it is, but think it would be best if it was non-commercial and hosted by Mozilla, if at all possible.
There are many other things I could say, but I think this is more than sufficient for a first post, so hope that it is a valid contribution to the discussion?
Oh, I am not sure that “Mission-driven Mozillians” is such a great name, I would prefer something like “Mozilla Community Volunteer”.