Greetings,
I need help recovering access to the AMO account that owns my Firefox add-on, “UltraWide Video 21:9.”
The email address associated with the add-on is my main email address:
However, when I sign in to the Add-ons Developer Hub using this same email address, I am being treated as if I have created a brand-new account. The Developer Hub shows that this account was created on September 2, 2026.
The existing add-on does not appear in this account.
The public listing is still available here:
It currently shows the developer as “Firefox user 12885222.”
I have already tried signing in with any other email addresses I own but unfortunately no success.
Also I tried to contact Mozilla Support but unfortunately they were not able to help me on this matter and I was told to get in touch with the Add-ons team.
According to Mozilla’s documentation, an existing Add-ons account should retain access to its add-ons after being migrated to a Mozilla Account when the same email address is used. In my case, that does not appear to have happened.
Hopefully i can regain access to my legacy Developer Hub account or if not possible at least provide ownership to my current Mozilla Account since i’m the owner of the Add-on mentioned.
Appreciate any support and help on this matter, thank you.
