Add-on "Status: Disabled by Mozilla "

Add-ons addons.mozilla.org
#1

I recently uploaded an add-on which is a revival of a now non-compatible version I had uploaded many years ago.

Just a few minutes after submission the status of the add-on turned to “Disabled by Mozilla”. I sent an email to amo-admins[at]mozilla.com asking about the reason of the deactivation, but for 2 weeks now I’ve got no answer.

The add-on has afterwards got successfully published for Chrome and Edge browsers:

  1. Social Friend Finder (for Chrome)
  2. Social Friend Finder (for Edge)

Is there a way to find out what the reason for the deactivation was and if possible to fix it and republish the add-on?

Add-on listing and Mozilla policy
#2

Visit your developer hub: https://addons.mozilla.org/en-US/developers/addons

Then for your addon click “More” / “Manage Status & Versions”.

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There you will see all versions and each one has “Review History” which should tell you more (maybe some messages from reviewer).
Good luck! :slight_smile:

1 Like
#3

@juraj.masiar

Thank you very much for your answer!

By clicking “Review history” I don’t see any messages, only a textarea with a placeholder “Leave a reply”, but the form is grayed out and I can’t leave a message to the reviewers.

#4

So there no text at all? It should always say some text…
Did you get some warnings / errrors after uploading?
Also, are you sure you didn’t clicked “Disable” button by accident? I know there is one in the final page when releasing new version :slight_smile:.

Anyway, what you can do is try again - increase the addon version in the manifest file and release it again.

#5

No, there is no messages at all.
I haven’t clicked the Disable button. The status is “Disabled by Mozilla”.
I have already tried reuploading the add-on with a greater version number.

The reupload fails with this error: “Your add-on failed validation with 1 error. Duplicate add-on ID found.” When I visit the Validation results I only see green check marks and no errors.

#6

If you are uploading as a New Version of the existing add-on, you should not get a duplicate ID error. Unless someone else’s add-on also has that same ID, which would be unusual.

Oh wait –

Did you change the extension ID in the new version? If not, you probably need to do that.

#7

The old add-on has vanished from the system. It was from the XUL overlay era and it does not appear in the list of my uploaded add-ons any more.

In the browser_specific_settings of the manifest, I have set my own id which is an email address.

Maybe the fact that the add-on has got the status “Disabled by Mozilla”, means that I can not even upload an updated version of it?

#8

Is there any way to directly contact the review team?

As I have already written, I have sent an e-mail to amo-admins[at]mozilla.com since November the 5th, but I never got a reply.

So are there any alternatives for conatcting someone who is qualified to give an answer?

#9

Sorry, I have to ask again…
Is there a way to contact a reviewer?

So far I have sent an email to amo-admins@mozilla.com (that’s about 1 and a half months ago)
I have also sent a message to https://twitter.com/mozamo
and lastly I have written a message on https://matrix.to/#/#addon-reviewers:mozilla.org room.

Always the same result, no answer!

In case someone knows an alternative way of communication let me know.

#10

I don’t know if this will help, but you could ask on Matrix at #addons:mozilla.org.

#11

https://chat.mozilla.org/#/room/#addons:mozilla.org

That’s the room I first wrote to. I didn’t get an answer, but someone referred me to https://chat.mozilla.org/#/room/#addon-reviewers:mozilla.org

Same result, no answer.

It seems Mozilla reviewers have vanished!

#12

Having the same issue with https://github.com/ActivityWatch/aw-watcher-web

Managed to reply in the listing comments, but it’s now been 16 days without reply. Our users have been complaining here: https://github.com/orgs/ActivityWatch/discussions/818

#13

The review process is very frustrating, your reviewers often do not follow our instructions and when we respond with a comment telling them that they have not followed our instructions, they never respond and then two weeks later our extension is just disabled - even versions that were previously approved. How can we get a timely reaction to incorrect instructions without disabling our extension.