I recently uploaded an add-on which is a revival of a now non-compatible version I had uploaded many years ago.
Just a few minutes after submission the status of the add-on turned to “Disabled by Mozilla”. I sent an email to amo-admins[at]mozilla.com asking about the reason of the deactivation, but for 2 weeks now I’ve got no answer.
The add-on has afterwards got successfully published for Chrome and Edge browsers:
By clicking “Review history” I don’t see any messages, only a textarea with a placeholder “Leave a reply”, but the form is grayed out and I can’t leave a message to the reviewers.
So there no text at all? It should always say some text…
Did you get some warnings / errrors after uploading?
Also, are you sure you didn’t clicked “Disable” button by accident? I know there is one in the final page when releasing new version .
Anyway, what you can do is try again - increase the addon version in the manifest file and release it again.
No, there is no messages at all.
I haven’t clicked the Disable button. The status is “Disabled by Mozilla”.
I have already tried reuploading the add-on with a greater version number.
The reupload fails with this error: “Your add-on failed validation with 1 error. Duplicate add-on ID found.” When I visit the Validation results I only see green check marks and no errors.
If you are uploading as a New Version of the existing add-on, you should not get a duplicate ID error. Unless someone else’s add-on also has that same ID, which would be unusual.
Oh wait –
Did you change the extension ID in the new version? If not, you probably need to do that.
The review process is very frustrating, your reviewers often do not follow our instructions and when we respond with a comment telling them that they have not followed our instructions, they never respond and then two weeks later our extension is just disabled - even versions that were previously approved. How can we get a timely reaction to incorrect instructions without disabling our extension.
Yep, I was referring to you, @CostasAthan. I was replying directly to your post, but unfortunately Discourse’s UI doesn’t make that very easy to see
I only see a very small amount of history for that ID and nothing terribly useful at that. If you can, I’d suggest submitting your latest version as a listed add-on on AMO to get a fresh perspective.
I may do as you suggest, but I’m not sure that it will make a difference if there isn’t a rule change, although the rule is obviously arbitrarily applied.
I’m sorry that the AMO review process has been so rough for you. If you’d be open to sharing more, please book an Office Hours session with me to talk about your experiences.
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