Why does Firefox keep disabling the KEEPER add on?

Add-ons
1

Good morning, I have an annoying issue and do not know where else to go for an answer.
Firefox keeps disabling the Keeper Password Manager add-on every couple of days.
How do I keep this from happening?

2

I’m not sure what’s happening here. I can’t think of a reason why Firefox itself would repeatedly disable an add-on. To help debug the issue, I have a few questions for you:

  1. When Keeper is disabled, does Firefox display any messages about why the add-on was disabled?
  2. Do you have any other add-ons installed? If so, do they also get disabled or is it just this one add-on?
  3. What OS (+ version) are you using?
  4. What version of Firefox are you using?
  5. What version of the Keeper Password Manager add-on are you using?
    To check, navigate to about:addons, click Keeper in the list of add-ons, and look for the “Version” field near the bottom of the page.
  6. What is the add-on’s Extension ID?
    You can find this by navigating to about:debugging#/runtime/this-firefox, looking for the Keeper Password Manager in the list, and then finding the “Extension ID” row in it’s table.
3

John Holbrook jphmah1105@gmail.com 15 May 2025, 15:44 (18 hours ago)

to Simeon, bcc: me

Thank you Simeon for your response.

I must apologise for my tardiness in responding, it has been a busy week for me.

The answers to your requested information are as follows:-

When the Add-on is disabled does Firefox display any message

Keeper Password Manager & Digital Vault App could not be verified for use in Firefox and has been disabled.

Other Add-Ons

No other add-ons installed.

Firefox Version 138.0.1 (32 Bit) 20250414091429

Windows 10

2025-05 Cumulative Update for Windows 10 Version 22H2 for x86-based Systems (KB5058379)

Keeper Version 17.7.1 Last update 08 May 2025

Extension ID KeeperFFStoreExtension@KeeperSecurityInc

I hope this is the information you require and it can shed a little light on the problem.

I will await your response

John H.