State of Social Support June and July 2018


(Rmcguigan) #1

giphy
Checking in with the community
How is your experience participating in Mozilla Social Support this Summer?

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

0 voters

What’s happening in the community:
New Users

Please welcome two new Casual Community Members: @jawg201 @abbbibi and @rajeev_94

Please welcome new users to the Reply tool: @jens and @Mkll_SUMO have been added to the Reply by Buffer tool to answer official @firefox support tweets. Welcome to the team folks!

Say hi in telegram or or the new contributor forum

Events
Kerala event
https://blog.mozillakerala.com/kerala/mkrsprint/akshay/
https://medium.com/@rp.pi/oh-mozilla-kerala-1212e8e79faf
https://medium.com/@mufeedack/36-hours-yet-another-memory-for-a-lifetime-fbc2f621b8ed

Check out the notes from this last week’s agenda for the community:

https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2018-07-25
Interesting discussions happening this month:

Tips this month:
When to reply to a Tweet, is it a Support tweet?

Check out a few new ways to check if a tweet is support tweet With the add on tam adding more add on to the blocklist, it is important to remember what is a support question and what is user sentiment

Metrics for June and July 2018
How would you describe the health of the community?
What languages?

Aside from english we support czech, dutch, french, spanish, portuguese, german, bengali, and some russian and japanese tweets.

We added German Support look out for @Firefox_DE tweets Jens!

We need some help with spanish, thank you for your help Miguel and Christophe

JUNE! How many replies In Reply?

We had more replies, and more triaged way to go!
15% Complete (success) 265 Replies
85% Complete (danger) 948 Help Me
How many replies #fxhelp?
38% Complete (success) 265 Reply by Buffer Replies
46% Complete (danger) 434 #fxhelp Replies

JULY! How many replies In Reply?
We had more replies, and more triaged way to go!
35% Complete (success) 297 Replies
65% Complete (danger) 837 Help Me
How many replies #fxhelp?
35% Complete (success) 296 Reply by Buffer Replies
17% Complete (danger) 142 #fxhelp Replies

How many are we?
June 1 to June 31 we grew!
Casual Contributors 8
Reply Contributors 16

July 1 to July 31 some people vacationed!
Casual Contributors 8
Reply Contributors 19

Link to original html