I am very excited for your interest in the Mozilla Social Support Program. We are actually in the process of updating that wiki page, so expect a few updates this month. Madalina is a Project Manager for Support and she is awesome. I will be helping her out with Social this year. Sierra is also a super start in the Marketing Communications department and also a leader in this program.
There are a few changes that are happening due to the limitation of licenses - we have asked for more, but in the meantime we are going to be cycling through them based on activity and participation. This makes the need for figuring out how to get new users in the tool.
At the end of July some notifications will go out to inactive users for the tool itself.
In the the past day or two there has been an initiative around some tips for what to do in the meantime. There are a few was that you can help in the meantime:
- Answering questions in the forums, support.mozilla.org.
- Taking a look at examples of tweets and facebook comments and bringing them to the irc channel to collaborate with SUMO on
These show easy contributions, as well as initiative and activity. And it creates an example of alignment for some of the guidelines for responding as Mozilla Brand.
Let me invite you to sign up in support.mozila.org and join the irc channel Kiwi IRC link to irc.mozilla.org/#sumo