Hi,
I see supports tickets on Twitter for people tweeting @firefox. Why are the #firefox and #moziila hashatags not monitored and handled also? I think pople who tweet mad things with the #firefox hashtag should feel like somebody is looking into their problem like it does with tweeting @firefox.
An example https://twitter.com/issyvicki/status/880091224568324096
Meanwhile the replies seem to be more support related stuff https://twitter.com/firefox/with_replies
I also added #mozilla since a lot of people still mix up Firefox and Mozilla and don’t know which is the organization and which th browser.
Hope I posted to the right Discourse category
I do not have a Twitter account.
Andrei